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Keep Customers Out of the Dark
Did you know that West supports power outage communications for more than 70 percent of homes in the U.S.? As lifelong customers and 25-year industry partners, we know the utility industry like the...
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Urgent Communication? Utility Customers Tell All
Our customer service communication preferences often come down to a trade-off between urgency and complexity of what we, as users, are trying to accomplish. Have a simple message that doesn’t really...
View ArticleDon’t Ignore Any Outage
Feeling ignored by friends can be irritating. Feeling ignored by co-workers can cause miscommunication. Feeling completely unsure of where your voice has landed when you are in an emergency situation...
View ArticleWinter is Coming: Update Your Outage CX
HBO recently taunted Game of Thrones (GOT) fans with teaser art featuring actor Kit Harington’s (presumably) deceased character, Jon Snow, accompanied by the anticipated release month: April. While...
View ArticleTFCC is Now “West”
We are pleased to announce that TFCC is officially adopting the West name! Longtime partners, West has always provided the backbone of TFCC’s solutions to provide utility companies with unrivaled...
View ArticleUse the Force… of Optimization
It’s time to talk about making your customer experience feel a little less like R2-D2, and a little more like C-3PO. With Star Wars: The Force Awakens already a must-see blockbuster, we anticipate...
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